Privacy Policy

What this covers

This policy explains how Libo Coffee collects, uses, and protects information when you order ahead for pickup or local delivery in Chino Hills, CA.

Information we collect

When you place an order, we collect the information needed to prepare it and get it to you: your name, mobile phone number, order details, and pickup or delivery preference. Payment is processed by Square; we do not store your full card number.

SMS text messaging

If you provide your mobile number at checkout, you may receive transactional text messages about that order — for example, an order-received confirmation or a pickup-ready alert. These messages are tied to your order, not marketing.

We do not sell or share your mobile number with third parties for their marketing purposes. Your number is used only to send you updates about your own order.

Message frequency varies by order — typically one to three messages per order (confirmation, and pickup/delivery status). Message and data rates may apply.

Reply STOP at any time to stop receiving messages, START to resume, or HELP for help. You can also reach us at hello@libocoffee.coffee.

How we use information

We use your information to process orders, communicate order status, provide customer support, and keep our pickup and delivery operations running smoothly. We do not sell personal information.

How we share information

We share information only with the service providers that make an order possible — payment processing (Square) and SMS delivery (Twilio) — and only to the extent needed to complete that function. We do not share your mobile number for a third party’s own marketing.

Data retention

We keep order and message history for as long as needed for support, accounting, and audit purposes. You can ask us to delete your information by contacting us at the email above, subject to what we’re required to keep for legal or accounting reasons.

Contact us

Questions about this policy or your information? Email hello@libocoffee.coffee.